Process Mining in Knowledge Maintenance A Case Study

The quality of knowledge in the knowledge repository determines the effects of knowledge reusing and sharing. In knowledge management systems (KMS), knowledge maintenance events are recorded in process logs. In order to take knowledge maintenance process logs to discover process, control, organizational, and social structure and construct a more appropriate knowledge maintenance process model, process mining is applied to the knowledge maintenance. The paper demonstrates the applicability of process mining using a real case of a knowledge maintenance process in an aviation design institute. In this paper, we analyzed the knowledge maintenance from two different perspectives: (1) the process perspective, which is used to find a good characterization of knowledge maintenance tasks and paths and (2) the organizational perspective which is used to find relations between individual performers. The results show that process mining can be used to provide new insights that facilitate the improvement of existing knowledge maintenance process.